ONCOURSE 2020-2021 ANNUAL REGISTRATION FREQUENTLY ASKED QUESTIONS
Q: When can I complete the Annual Registration?
A: Notifications will be posted to our website when this process begins. Look for them at the beginning of August. This is the first time we are using this process. A parent or guardian will be required to login to their OnCourse Connect portal and validate the contact information for their students. Please note: Students will not be able to access the Portal until this has been completed!
Parents or Guardians will need an OnCourse Connect account and will need to login at https://www.oncourseconnect.com.
Q: I am the guardian of a student who registered as a new student for the next school year Will I be required to complete Annual Registration this year?
A: If you registered after July 1 you will not be required to complete an annual registration update until the following school year. If you registered a student for the new school year prior to July 1 you will be required to complete an annual registration update during the summer months to ensure updated information is on file with the school district. You will automatically be directed to the update page when you login to OnCourse connect.
Q: How can I get an account for OnCourse Connect?
A: OnCourse Connect accounts are created automatically during the registration process. If you do not have an OnCourse Connect account you will need to contact our Registrar, Ms. Kimberly Allen at 856 786-9300 Ext. 1011 or email at firstname.lastname@example.org.
Q: Once I complete the annual registration update, how long do I have to wait for the student schedules to be available?
A: Student schedules will most likely be released by the school district in late August. Once you complete the annual registration update, you will be automatically returned to OnCourse Connect. At that point, you will be eligible to receive student information upon its release. If student schedules or teacher websites are not showing up it is most likely the district is still not publishing them.
Q: I have more than one student in the Palmyra School District, how do I complete the annual registration update for multiple students?
A: All returning students in grades K-12 should be linked to your OnCourse Connect account. After completing the annual registration update for the first student, you will be automatically directed to complete the annual registration update for any additional students that are linked to your account. If you are missing students from your annual registration update, please contact our Registrar, Ms. Kimberly Allen at 856 786-9300 Ext. 1011 or email at email@example.com.
Q: I am a student. Can I complete the annual registration update?
A: No. The annual registration update is only available to parent and guardian accounts for OnCourse Connect. If your parent/guardian has not completed the registration update, you will not be able to access your schedule information via OnCourse Connect.
Q: I completed the annual registration update, but I am not able to access OnCourse Connect?
A: While there could be a technical reason for this, it is most likely because your child’s school has put a block on the account. This could be something as simple as the school has determined schedules are not completed or it could be for reasons such as outstanding fines or schoolbooks that have not been returned. If that’s the case please contact the Main Office secretary to assist you in resolving the issue.
Q: Why am I not receiving email messages from the Palmyra School District?
A: If you have previously received email messages and are not currently receiving them from the Palmyra Public School District, it is possible that you have marked our emails as spam or unsubscribed from our automatic email system. You must also have a valid email address on file in OnCourse Connect. If you need assistance re-enrolling in district emails please make sure that your email address is up-to-date. Further assistance is available by contacting the Main Office secretary in your child’s school.
Q: I logged in to OnCourse Connect, but why is there virtually no information displayed during the summer months?
A: During the summer, there is limited information available on OnCourse Connect. In late July or August the annual registration update will be available for the guardians of returning students. Student schedules will not be available until late August. During the school year, there will be active, real time data available from OnCourse Connect.
Q: How can I secure assistance with OnCourse Connect?
A: Please contact the Main Office secretary if you need assistance. They are equipped to help with resetting passwords and certain other issues relative to logging into the system. Please be aware that at this time of year, we can experience high volumes of support requests. We thank you for your patience.